Terms & Policies

Table of Tontents

Introduction and Scope
Governing Law, Venue, and Dispute Resolution
Project Agreement, Initiation, and Terms and Conditions
Design Policies and Proof Approval
Production and Manufacturing
Approved Materials and Vendors
Permits and Municipal Compliance
Installation Conditions and Client Responsibilities
Delivery, Storage, and Project Holds

10. Payment Terms, Late Fees, and Collections

11. Repairs and Service Agreement

12. Limited Warranty and Warranty Activation

13. Client-Supplied Materials

14. Intellectual Property and Usage Rights

15. Liability and Indemnification

16. Force Majeure and Supply Chain Disruptions

17. Right to Refuse Service and Suspension

18. Acknowledgments

Section 1: Introduction and Scope

This Policy applies to all products and services provided by Atlas Signs LLC, including but not limited to design, fabrication, permitting assistance, delivery, installation, repair, and maintenance services. All services are provided subject to this Policy unless otherwise expressly stated in a written agreement executed by authorized Company representatives.

Section 2: Governing Law, Venue, and Dispute Resolution

This Policy and all related agreements shall be governed by and construed in accordance with the laws of the State of California.
Any dispute arising from or relating to services provided by the Company, except matters within small claims jurisdiction, shall be resolved through individual binding arbitration.
Arbitration shall be conducted in person at the Company’s principal office unless otherwise agreed in writing. The Client acknowledges that arbitration at the Company’s office is necessary for review of technical records, materials, and digital documentation.
Arbitration shall be conducted by a mutually agreed arbitrator or a recognized arbitration service in accordance with applicable rules.
Class actions and collective actions are expressly waived.
Each party shall bear its own costs unless otherwise awarded pursuant to applicable law.

Section 3: Project Agreement, Initiation, and Terms and Conditions

All project details, including design layout, text, and measurements, must be reviewed and approved in writing by the client before fabrication. This approval is binding and must be documented via signed proof or written email confirmation. Verbal approvals are not accepted.

Important provisions:

Atlas Signs is not liable for errors or omissions in design once client approval is received.

Timeline estimates are contingent on material availability, permit processing, and weather. Delay claims based on estimated delivery dates are not permitted. Changes to design, materials, or scope of work after approval will be documented either through email or written letter. Which may be subject to additional fees and revised timelines.

3.1 Communication and Updates

We provide project updates at major milestones or whenever requested. Customers can contact the front office anytime via email or phone for updates or visit the office on a walk-in basis during normal business hours to discuss concerns with upper management.

3.2 Dispute Resolution

Any disputes between Atlas Signs LLC and the customer, except for small claims, must be resolved through individual binding arbitration with a class action waiver. Arbitration will be conducted in person at our office with company ownership present, upon appointment.

Clients are required to notify Atlas Signs LLC in writing within 10 business days of invoice receipt if they dispute any charges. Disputed invoices will be temporarily exempt from late fees until the matter is resolved.

3.3 Suspension of Services

Atlas Signs LLC reserves the right to suspend ongoing or future services if payment is not received within 2 weeks of the invoice due date. This includes halting manufacturing, installation, or project management activities.

We also reserve the right to refuse service to anyone and cancel the project at any time as long as either the pre-installation or post-installation price has not been paid. This means that a customer that paid for pre-installation services and has a sign ready will have their sign ready for pick up if Atlas Signs LLC refuses service

Section 4: Design Policies and Proof Approval

Unless otherwise stated in writing, the following policies govern all design, artwork, and project planning services provided by Atlas Signs LLC (“Company”).

4.1 Definition of Design Services

For purposes of this Policy, “Design Services” include, but are not limited to:

Creation, modification, or refinement of artwork, logos, layouts, and visual concepts;
Preparation of renderings, mockups, proofs, and digital files;
Development of blueprints, shop drawings, and technical layouts;
Preparation of scaled drawings, installation diagrams, and scope-of-work illustrations; and revisions, alternates, or design consultations.
For exterior signage and permitted projects, “design” may include both creative artwork and technical documentation required to illustrate project scope and construction details.

4.2 Minimum Design Fee

The Company’s standard minimum design fee is One Hundred Fifty Dollars ($150.00), subject to change without notice.
The minimum design fee applies to standalone design services and low-value projects requiring substantial creative or technical effort.
Additional design fees may apply based on complexity, revisions, turnaround time, and project scope.

4.3 Standalone and Complex Design Projects

For projects involving substantial design work, including but not limited to flyers, branding materials, marketing graphics, custom layouts, or multi-version proofs, design services are generally billed separately.
Fees for such services shall be quoted and approved prior to commencement.
No design work shall begin until applicable design fees are paid.

4.4 Design Services Included with Exterior Sign Projects

For qualifying exterior signage and major fabrication projects, standard design and technical documentation may be included in the overall project price.
Included design services are limited to reasonable and customary work necessary to complete the project.
Extensive revisions, alternate concepts, redesigns, or scope changes may result in additional design fees.

4.5 Design Services and Project Scope Considerations

For projects with a total value under One Thousand Dollars ($1,000), design services are generally billed separately, based on the scope, complexity, and time required.
For projects with a total value of One Thousand Dollars ($1,000) or more, standard design services may be eligible for complimentary inclusion in the project price, subject to review and approval by the Company.
Eligibility for complimentary design services is determined based on the relationship between the design effort required and the overall project scope and value, including but not limited to:

Time required for creative development and revisions;
Technical and production preparation required;
Number of variations or versions requested;
File preparation and formatting requirements; and
Overall project volume and production scale.

Projects involving high production volume using a single approved design (including, but not limited to, bulk banner, flyer, or sign orders) may qualify for complimentary design services, even when the unit cost is low, at the Company’s discretion.
Projects requiring extensive creative development, multiple concepts, branding work, or substantial revisions may be subject to separate design fees, regardless of total project value.
The Company’s goal is to provide fair and transparent pricing that reflects both the value of the overall project and the professional time required to complete design services.

4.6 Ownership and Use of Design Materials

All designs, drawings, renderings, and digital files remain the property of Atlas Signs LLC until all related fees are paid in full.
Unpaid designs may not be used, reproduced, modified, or transferred without written authorization.
Final production files are released only upon full payment.

4.7 Revisions and Additional Work

Reasonable revisions may be included for qualifying projects, at the Company’s discretion.
Excessive revisions, changes in scope, or late-stage redesigns may result in additional charges.
The Company reserves the right to bill for additional design time beyond initial estimates.

4.8 Non-Refundable Nature of Design Fees

Design services involve professional labor and creative effort and are therefore non-refundable once commenced.
Payment for design work compensates for time, expertise, and resource allocation, regardless of project outcome.

4.9 Discretion and Policy Modifications

The Company reserves the right to modify, waive, or adjust design fees based on project value, client history, and business considerations.
Any exception must be approved by authorized management in writing.
No accommodation shall establish precedent for future projects.

4.10 Color Accuracy, Client Approval

The Company provides digital and/or physical design proofs for Client review and approval prior to production. The Client is solely responsible for reviewing and verifying all aspects of the proof, including but not limited to colors, wording, spelling, grammar, fonts, sizing, layout, placement, orientation, transparency, illumination strength, and overall appearance.
By approving a design proof, the Client confirms that the artwork is accurate, complete, and acceptable for production. The Company shall not be responsible for errors, omissions, or preferences that were present in the approved proof.
Colors may appear differently on digital devices due to variations in monitor calibration, display technology, lighting conditions, and viewing environments. The Company’s printers and production equipment are professionally calibrated to industry standards. Differences between on-screen previews and final physical products are normal and do not constitute defects.
The Company offers Clients the opportunity to review hard proofs, physical samples, and color swatches in person upon request and by appointment. Clients who choose not to review physical samples acknowledge and accept the risk of minor color variations.
The Company will make reasonable professional recommendations regarding color selection, material transparency, illumination intensity, and overall visual appearance based on experience and industry practices. However, all final decisions and approvals remain the responsibility of the Client. Recommendations are provided as guidance only and do not constitute guarantees.
Color matching, whether for paint, vinyl, acrylic, digital printing, or other materials, is subject to industry-standard limitations and is guaranteed only to approximately ninety percent (90%) accuracy. Variations may occur due to material type, substrate condition, surface texture, finish, lighting environment, aging, weathering, and manufacturing tolerances.
The Client acknowledges that even identical paint colors, inks, or materials may appear different when applied to new versus aged surfaces, different substrates, or under varying lighting conditions. Such variations are normal and acceptable within industry standards.
For paint-specific or color-critical projects, the Client is responsible for providing accurate color codes, references, or physical samples. The Client may request to inspect and approve paint samples prior to application. Sample preparation may result in additional fees. Unless otherwise agreed in writing, the Company is not required to provide complimentary samples.
The Company prints and produces materials based on files provided or approved by the Client. The Client is responsible for supplying high-resolution, print-ready artwork when submitting their own files. The Company is not responsible for issues arising from low-quality, improperly formatted, or defective client-supplied files once approved.

All vinyl, printed, and painted materials are subject to gradual fading, wear, and environmental effects over time due to ultraviolet exposure, weather conditions, and normal aging. Such changes are inherent to the materials and do not constitute defects.
Once a design proof is approved, any requested changes, corrections, or modifications may result in revised timelines, additional fees, and potential reclassification of the project as a new order.
The Company’s obligation is to produce and install products in substantial conformity with the approved proof and specifications. Minor variations in color, finish, or appearance within industry standards shall be deemed acceptable.

4.11 Final Design Approval and Changes to Project Timeline

ATLAS SIGNS will actively process design requests and changes (within 3-7 days).
Customers may take up to 45 days to review and approve final design proofs. Failure to respond maybe considered as abandoned project and require re-payment with new project initiation.
Any requested design changes after approval may reset the production timeline. Last-minute design requests, such as re-painting or re-sizing, may cause delays and additional fees.
If the project scope changes due to site surveys, city ordinances, or other reasons, the customer assumes responsibility for any cost differences.

Section 5: Production and Manufacturing

Production begins upon written approval and satisfaction of all payment and permitting requirements.
A signed project agreement / or accepted invoice outlining scope of work (approval of the final quote) and/or signed shop blueprints (project drawings) is required to initiate manufacturing.
In general, all manufacturing projects will include shop bluprints that outlines project size, materials, colors, power requirements, and installation details.
In general, clients are responsible for ensuring our team is able to complete installation. Formal projects may also be provided with a pre-installation checklist outlining access, power, and clearance requirements.

5.1 Production Timeline, Modifications, and Project Delays

Upon receipt of written project approval and satisfaction of all applicable payment, permitting, and documentation requirements, the project shall enter the production phase. At the Company’s discretion, Clients may request to observe production progress by appointment.
Production timelines vary based on project scope, material availability, supplier lead times, labor requirements, permitting processes, and operational capacity. All timelines provided are estimates and not guaranteed completion dates.
Any Client-requested design changes, revisions, or scope modifications after approval may delay, suspend, or reset the production schedule and may result in additional charges.
Last-minute changes, including but not limited to resizing, repainting, material substitutions, layout revisions, or structural modifications, shall be subject to additional fees and revised timelines.
If project scope is modified due to site survey findings, regulatory requirements, municipal ordinances, inspection results, environmental conditions, or Client requests, the Client shall be responsible for any resulting cost increases, redesign requirements, or schedule impacts.
The Company shall not be responsible for delays caused by third parties, including permitting agencies, landlords, property managers, utility providers, inspectors, or vendors.
If a project is delayed, paused, or suspended for more than twelve (12) months for reasons not attributable to the Company, including permitting delays or Client inaction, the Company reserves the right to reevaluate and adjust pricing based on current labor rates, material costs, and operational expenses.
If a Client fails to communicate, provide required information, or respond to requests for a period exceeding six (6) months, the project may be deemed abandoned and shall be subject to re-estimation, rescheduling, and revised pricing.
Resumption of delayed or suspended projects is subject to production availability, revised scheduling, and updated cost approval.

Section 6: Approved Materials and Vendors

Atlas Signs LLC utilizes established and trusted suppliers and manufacturers to ensure consistent quality, availability, and performance. Standard materials are sourced from approved vendors.
The Company selects materials based on performance history, durability, compatibility with production processes, and industry standards.
If a Client requests the use of specific brands, materials, finishes, or suppliers outside the Company’s standard vendors, such requests may require additional sourcing, testing, handling, and workflow adjustments and may result in increased costs, revised timelines, and updated project estimates.
The Client acknowledges that the use of non-standard or unfamiliar materials may limit the Company’s ability to evaluate long-term durability, performance, and compatibility. In such cases, the Company makes no representations or warranties regarding longevity, fading, adhesion, weather resistance, or other performance characteristics beyond manufacturer specifications.
This limitation applies particularly to paint products. The Company primarily utilizes a single professional paint supplier and selects paint colors based on CMYK values, HEX codes, physical samples, or manufacturer color systems. Color selection based solely on retail paint names, shelf labels, or third-party naming conventions is not guaranteed to produce matching results.
Requests for alternative paint brands, custom blends, specialty coatings, or non-standard finishes may require additional testing and approval and may result in added fees and revised schedules.
Unless otherwise agreed in writing, the Company is not obligated to procure, install, or warrant materials supplied directly by the Client.
The Company reserves the right to decline the use of requested materials that are incompatible with project requirements, safety standards, or production processes.

Section 7: Permits and Municipal Compliance

Unless otherwise expressly stated in writing, Atlas Signs LLC (“Company”) does not determine whether a permit is required for any project. The responsibility for identifying, obtaining, and complying with applicable permitting, zoning, and regulatory requirements rests solely with the Client and/or the Client’s property management, landlord, or governing authority.
The Client acknowledges that permit requirements vary by jurisdiction and may change without notice. The Company makes no representation or warranty that a permit is required, waived, approved, or unnecessary for any project.

7.1 Permit Classification Categories

For administrative and pricing purposes, permit services are generally classified into the following categories:

Express or Simple Permits
Single-location, standard signage permits with minimal review requirements.
Multi-Sign or Multi-Location Permits
Permits involving multiple signs, addresses, or properties, including shopping centers, plazas, or multi-tenant developments.
Complex or Custom Review Permits
Permits requiring special hearings, variances, engineering review, architectural board approval, or non-standard compliance processes.

All permits falling outside standard express or multi-sign categories shall be treated as complex permits.

7.2 Permit Service Tiers

When engaged to assist with permitting, the Company may offer the following service levels:

Tier A – Documentation Preparation Only
The Company prepares required drawings, applications, and supporting documents. The Client is responsible for filing, follow-up, corrections, and approvals.
Tier B – Preparation and Filing
The Company prepares and submits the permit application and monitors the application until approval. The Client remains responsible for inspections and compliance.
Tier C – Full Permit Management
The Company prepares, submits, monitors, and coordinates permit approval and final inspection, when applicable.

Permit service tiers must be selected and approved in writing prior to commencement.

7.3 Permit Fees and Administrative Charges

Permit-related pricing varies based on permit category, jurisdiction, project scope, and administrative burden.
All permit administration, coordination, and documentation fees charged by the Company are non-refundable once work has commenced.
Governmental filing fees, engineering costs, third-party consultant fees, and agency charges are separate from Company administrative fees unless expressly included in writing.
The Company reserves the right to revise permit-related fees based on changes in scope, jurisdictional requirements, or regulatory complexity.

7.4 Project Modifications and Re-Submittals

If a project is modified after permit submission, including changes in size, placement, materials, structure, illumination, or design, additional permit services, revised drawings, and resubmission may be required.
Substantial modifications requiring new shop drawings or revised applications shall be treated as new permit work and billed accordingly.
The Client is responsible for all costs associated with re-submittals, corrections, revisions, and supplemental reviews.

7.5 Engineering and Specialty Permits

Projects requiring structural calculations, pole sign engineering, wind-load analysis, footing design, or specialty reviews shall incur additional fees.
Engineering services may be performed by third-party professionals and billed separately.
The Company makes no guarantee that engineered or specialty permits will be approved.

7.6 Jurisdictional and Geographic Factors

Permit services for jurisdictions requiring in-person submission, limited online access, or specialized local procedures may incur additional administrative and travel-related fees.
Permits in remote, distant, or infrequently serviced municipalities may require extended processing times and increased costs.
The Client agrees to bear any additional costs associated with such jurisdictions.

7.7 Municipal Delays and Limitations

The Company is not responsible for delays, denials, conditions, revisions, or expirations resulting from municipal agencies, zoning authorities, planning departments, or regulatory boards.
Permit processing timelines are controlled by governmental authorities and are outside the Company’s control.
Permit delays may affect production and installation schedules without liability to the Company.

7.8 Client Cooperation and Documentation

The Client shall timely provide all information, authorizations, property approvals, landlord consents, and documentation required for permitting.
Failure to provide required information may result in delays, rescheduling, or additional fees.
The Company is not responsible for permit delays caused by incomplete, inaccurate, or late Client submissions.

7.9 No Guarantee of Approval

The Company does not guarantee that any permit application will be approved.
Approval decisions rest solely with governmental authorities.
Permit denial does not entitle the Client to a refund of administrative, design, or production fees.

7.10 Effect on Installation and Production

Installation shall not proceed until required permits and approvals are obtained, unless otherwise authorized in writing by the Client.
Production and scheduling may be delayed pending permit approval without liability to the Company.
The Client assumes all risks associated with proceeding without required permits.

Section 8: Installation Conditions and Client Responsibilities

The Client shall ensure that the designated installation site is fully accessible, safe, and ready for installation on the scheduled date. This includes, but is not limited to, removal of obstructions, vehicles, equipment, debris, scaffolding, temporary structures, or other impediments.
The Client is responsible for providing proper, code-compliant electrical power at the installation location. Unless expressly stated in writing, Atlas Signs LLC does not perform electrical upgrades, rewiring, trenching, panel modifications, conduit installation, or field electrical work beyond connecting to existing, properly prepared power sources.
Any electrical work required to prepare the site must be completed in advance by a licensed electrician retained by the Client.
Hidden conditions, structural limitations, environmental hazards, or unforeseen site conditions, including but not limited to concrete thickness, steel reinforcements, asbestos, water intrusion, unstable surfaces, or code violations, are outside the Company’s scope and may require change orders, additional fees, and revised scheduling.
If site conditions are determined by the installation team to be unsafe, noncompliant with applicable OSHA standards, inaccessible, or otherwise unsuitable for installation, the Company reserves the right to suspend, postpone, or terminate installation without liability. Any resulting delays, remobilization, or rescheduling shall be at the Client’s expense.
Project pricing is based on a single mobilization and installation visit, unless otherwise stated in writing. If the installation crew is unable to complete installation due to Client-related issues, including but not limited to site unpreparedness, lack of power, restricted access, absent decision-makers, permitting deficiencies, or third-party interference, additional mobilization and labor fees shall apply.
Any return visits, remobilizations, or additional site visits required for reasons not caused by the Company shall be billed at the Company’s prevailing rates.
Installation shall be performed in accordance with approved drawings, proposals, site surveys, and documented installation locations. The Company is not responsible for deviations requested verbally on-site unless confirmed in writing.
The Client or an authorized representative is encouraged to be present during installation. If no authorized representative is present, the installation shall be deemed approved upon completion, provided the work conforms to the approved documentation.
Post-installation objections based on placement, orientation, visibility, or aesthetic preference shall not be accepted if the installation conforms to the approved plans and specifications.
The Company shall not be responsible for delays, costs, or corrective work arising from inaccurate information, incomplete disclosures, or changes provided by the Client.

Section 9: Delivery, Storage, and Project Holds

Upon completion of fabrication, the Company shall notify the Client that the project is ready for delivery, pickup, or installation (“Completion Notice”). The Client shall accept delivery, arrange pickup, or schedule installation within fifteen (15) calendar days of such notice.
If the Client fails to accept delivery, schedule installation, or arrange pickup within the fifteen (15) day period due to Client action or inaction, storage fees shall begin to accrue on the sixteenth (16th) day at a rate of Five Dollars ($5.00) per day or One Hundred Dollars ($100.00) per month, prepaid, whichever is greater.
Monthly storage arrangements may be offered at the Company’s discretion and must be approved in writing. Such arrangements do not waive daily storage obligations unless expressly stated.
No storage fees shall accrue during periods of delay solely attributable to the Company, including internal scheduling changes or Company-initiated postponements.
The Company shall not be responsible for damage, loss, or deterioration occurring after delivery, pickup, or transfer to third-party carriers, installers, or handlers designated by the Client.
The Company is not liable for missed deadlines, delayed installations, or rescheduling resulting from Client deferrals, restricted access, unprepared sites, incomplete prerequisites, or third-party interference.
Title to and ownership of all signage, components, and materials shall remain with the Company until full and final payment has been received and cleared. Any unpaid project shall be deemed “on hold” and subject to storage fees, late charges, and suspension of services.
Projects placed on hold due to non-payment for more than thirty (30) days may, at the Company’s discretion, be subject to cancellation, forfeiture of deposits, and reassessment of pricing.
Requests to extend hold periods shall not suspend storage fees, late fees, or other charges unless expressly approved in writing by authorized ownership.
Upon cancellation of a project involving completed or partially completed products, the Company shall notify the Client to arrange pickup from the Company’s facility. If the Client fails to retrieve such materials within seven (7) calendar days of notice, the Company may, without further liability, scrap, recycle, dispose of, or otherwise liquidate the materials to recover outstanding balances.
The Client acknowledges that storage space is limited and that extended storage imposes operational and financial burdens on the Company.

Section 10: Payment Terms, Late Fees, and Collections

Atlas Signs LLC

Unless otherwise expressly stated in a written agreement executed by Atlas Signs LLC (“Company”), the following terms govern all projects, products, and services.

10.1 General Deposit Policy

All deposits secure production scheduling, material purchases, labor allocation, creative services, and administrative resources.
All deposits are partly refundable, subject to project status, incurred costs, and Company determination.
The refundable portion of any deposit shall not exceed ninety percent (90%) of amounts paid.
Deposits may become partially or fully non-refundable depending on production timeline, materials committed, and labor performed.

10.2 Production-Based Payment Requirements

All projects shall be funded based on production timelines, material commitments, and manufacturing risk.
1. Expedited Production (Ten (10) Days or Less.
  1. Projects requiring completion within ten (10) calendar days require payment sufficient to fully cover estimated production and material costs prior to commencement.
  2. The Company may require payment in full at its discretion.
  3. Once production has commenced, payments for expedited projects are non-refundable.
2. Standard Production (Eleven (11) to Thirty (30) Days)
  1. A deposit of not less than fifty percent (50%) of the total project price, or full estimated production costs, whichever is greater, is required prior to commencement.
  2. The remaining balance is due prior to installation, delivery, or release.
3. Extended or Scheduled Production (Over Thirty (30) Days)
  1. The Company may accept an initial deposit of not less than fifteen percent (15%).
  2. Production shall not commence until payments equal at least fifty percent (50%) of the total project price or full production costs, whichever is greater.
  3. The Company may delay, suspend, or reschedule production until funding thresholds are met.
4. Minimum Production Coverage
  1. Fabrication shall not be completed unless all estimated production and material costs have been fully funded.

10.3 Project Size and Payment Structure

Small Projects (Under $1,000)
1. Payment in full is due at the time of order.
2. No work shall commence until cleared funds are received.
3. Any exception requires written management approval.
Standard Projects ($1,000 to $15,000)
1. A fifty percent (50%) deposit, or full production costs, whichever is greater, is required prior to commencement.
2. The remaining fifty percent (50%) balance is due prior to installation, delivery, or release.
3. The Company may modify payment schedules based on project scope, risk, and customer history.
Large-Scale Projects (Over $15,000)
1. Large-scale projects may follow milestone payments:
  - 50% upon authorization
  - 25% upon material procurement or production commencement;
  - 25% prior to installation, delivery, or release.
2. The Company may modify schedules based on risk, scope, and customer history.

10.4 Customized Payment Arrangements

Ownership may, upon written request, approve customized payment arrangements for qualified subcontractors, wholesalers, design firms, and long-term commercial clients.
Such arrangements are discretionary and not available for most retail, low-value, or first-time customers.
No customized arrangement is valid unless approved in writing by authorized ownership.

10.5 Design, Permitting, and Engineering Fees

All design, engineering, permitting, and survey fees are non-refundable.
Such fees must be paid prior to commencement of related services.
All related documents remain Company property until paid in full.

10.6 Pickup Orders and Product Release

All pickup orders require full payment prior to release.
No materials or products shall be released without cleared funds.
Partial payment does not authorize possession.

10.7 Cancellations, Refunds, and Deposit Application

Pre-Production Cancellation and Design Fees
1. If canceled prior to commencement of material procurement, fabrication, or manufacturing, the Client may be entitled to a partial refund.
2. The Company shall retain a design and administrative fee equal to the lesser of:
  1. Three Hundred Fifty Dollars ($350); or
  2. Twenty-five percent (25%) of the total project price
  3. In no event shall the refundable portion exceed ninety percent (90%) of amounts paid.
3. Post-Commencement Cancellation (Production Started)
  1. If canceled after production-related activity begins, the refundable amount shall not exceed forty percent (40%).
  2. At least sixty percent (60%) shall be retained to offset costs and lost production capacity.
Near-Completion or Completed Production: If cancellation occurs after substantial completion, all payments are non-refundable.
Expedited Projects: All payments become non-refundable once expedited production begins
Production Funding and Refund Eligibility: Funds applied to material procurement and manufacturing commitments may become non-refundable once incurred.
Refund Determination Authority
Ownership shall determine refundable amounts based on:
1. Project stage;
2. Materials committed;
3. Labor performed;
4. Manufacturing progress;
5. Scheduling impact;
6. Administrative costs.
All determinations are final to the fullest extent permitted by law.

10.8 Storage and Abandoned Projects

Completed products not delivered, installed, or collected due to Client delay may incur storage fees beginning fourteen (14) days after completion.
Storage fees shall be assessed at Five Dollars ($5.00) per day or One Hundred Dollars ($100.00) per month, prepaid, whichever is greater.
Failure to pay storage fees may result in suspension of services and loss of scheduling priority.
The Company may dispose of abandoned products to recover outstanding balances in accordance with applicable law.

10.9 Invoicing, Late Payments, and Non-Payment

All balances are due prior to installation, delivery, or pickup unless otherwise stated in writing.
Past-due balances may accrue interest at one and one-half percent (1.5%) per month or the maximum permitted by law.
Late charges begin ten (10) days after the due date.
The Company may suspend work, withhold delivery, or cancel scheduling for non-payment.
The Company is not liable for delays caused by non-payment.

10.10 Installation Scheduling, Payment, and Enforcement

Installation services must be paid in full prior to scheduling unless approved in writing.
For approved post-installation payment arrangements, the Client must provide valid payment authorization for automatic billing.
Payment is due immediately upon completion of installation of contracted goods and services. Final inspections or third-party approvals do not delay payment.
Complimentary installations, goodwill services, or added items do not postpone payment obligations.
Installation crews are not authorized to accept cash, checks, or on-site payments.
Failure to maintain valid payment authorization may result in suspension of warranty coverage and future scheduling.
Installation scheduling remains first-paid, first-served.

10.11 Preferred Client and Trade Partner Arrangements

Qualified subcontractors, design firms, wholesalers, and repeat commercial clients may be designated as Preferred Clients.
Status is determined solely by ownership in writing.
Approved clients may receive modified payment terms at Company discretion.
Work may commence prior to payment only with written authorization.
Privileges may be revoked at any time.
No accommodation establishes precedent.

10.12 Non-Waiver of Rights

Acceptance of partial payments, extensions, or accommodations shall not constitute a waiver of the Company’s rights under this Agreement.

10.13 Payment Notification, Reminder, and Escalation Schedule

As a courtesy, the Company may provide automated or manual payment reminders to Clients prior to and following invoice due dates. Such reminders are provided solely as a convenience and do not alter, extend, waive, or modify the Client’s payment obligations.
The Client remains solely responsible for timely payment of all invoices, regardless of whether any reminder or notice is received.
Unless otherwise stated in writing, the Company’s standard reminder and escalation process may include, but is not limited to, the following:
1. Courtesy Reminder: An email reminder may be sent approximately five (5) days prior to the invoice due date.
2. Past-Due Notice: A second reminder may be sent on the first business day following the invoice due date.
3. Final Demand Notice: If payment remains outstanding fifteen (15) days after the due date, the Company may issue a formal demand notice via email and/or other written communication.
4. Final Demand Notice may state that failure to remit payment within fifteen (15) additional days (thirty (30) days from original due date) may result in one or more of the following actions, without further notice:
  1. Suspension of services;
  2. Cancellation of scheduling priority;
  3. Referral to collections;
  4. Initiation of legal proceedings; and/or
  5. Recovery of applicable fees and costs as permitted by law.
The Company’s decision to provide, delay, or omit any reminder shall not limit its right to enforce payment obligations at any time.

10.14 Right to Suspend Service

The Company may suspend any ongoing or future services, including design, production, installation, delivery, or project management, if payment is not received within fourteen (14) calendar days of the original due date. Suspension may be applied at the Company’s discretion without further notice. The Company’s provision of courtesy reminders does not alter, extend, or waive the Client’s payment obligations.

10.15 Legal and Collection Costs

If an account is referred to a collection agency or legal counsel due to non-payment, the Client shall be responsible for all reasonable costs incurred in the collection process, including collection agency fees, court costs, and reasonable attorney’s fees and costs, provided that such attorney’s fees are enforceable under California Civil Code Section 1717 or other applicable law. The Client agrees that any such amounts shall be added to the outstanding balance and are due upon demand.

10.16 Adaptability

Atlas Signs LLC may, in its discretion, grant flexibility regarding late payment penalties or modified payment schedules based on project scope, client history, or mutual written agreement. Any exceptions must be documented in writing and signed by an authorized representative of Atlas Signs LLC. Such accommodations do not constitute a waiver of the Company’s rights under this Policy.

10.17 Mechanic’s Lien Rights

In the event of non-payment, Atlas Signs LLC reserves all rights to secure payment for work performed or materials supplied, including the right to assert a mechanic’s lien in accordance with California Civil Code §§ 8400–8494. A mechanic’s lien is a statutory security interest in the improved property and shall be pursued in compliance with all statutory prerequisites and deadlines. The Client acknowledges that mechanic’s lien rights are independent of contractual remedies and that the Company may exercise such rights in addition to any other legal or equitable remedies available.

Section 11: Delivery, Storage, and Project Holds

Our repairs agreement outlines the protocol & usage terms of Atlas Signs LLC during jobs in which a sign must be repaired either from previous customers using their limited warranty or through new customers requesting a repair.

11.1 Reporting an Issue

In the case of an issue or required repair, for the convience of our cusstomer, they can request a repair using our email or wesite foir a 3-5 business day turn around. Customers must report any issues by submitting a detailed description along with photographs by emailing info@atlassigns.net.or use our website here: Atlassigns/support
Verbal reports or phone calls require an additional 1-7 business days to process repair quests. or may not be accepted due to insufficient information.

11.2 Initial Assessment and Troubleshooting

Upon receiving a report, our team will initially troubelshoot over the phone to help fix or diagnose the issue. If the issue can not be resolved over the phone, then Atlas Signs will conduct an initial assessment and may request additional information or guide the customer through basic troubleshooting steps.
Customer cooperation during this phase is essential to identify the issue accurately.

11.3 Scheduling On-Site Service

If the issue cannot be resolved remotely, Atlas Signs LLC will schedule a technician to visit the site.
Standard service appointments are subject to availability and may be scheduled 1-4 weeks from the assessment's completion.
Urgent matters, such as safety concerns or structural issues, will be prioritized and addressed within 1-5 business days.

11.4 Service Fees

In the event that a reported issue is determined to be outside the scope of this Limited Warranty, originates from a new customer, or relates to a product or service with an expired warranty period, such work shall be classified and processed as a new project and shall be subject to Atlas Signs’ then-current standard service and labor rates.
If Atlas Signs dispatches personnel for a service request initially represented as being covered under warranty, and the service technician subsequently determines, in Atlas Signs’ sole discretion, that the issue falls outside the scope of warranty coverage, Atlas Signs reserves the right to assess and collect its then-current mobilization and service fees.
If atlas goes and cannot work because lack of access to property site, or [some thing else not our fault] we are going to also charge a mobilization fee.
If atlas goes and cannot work because lack of access to property site, or [some thing else not our fault] we are going to also charge a mobilization fee.
All applicable service, mobilization, and labor fees shall be disclosed to the customer in advance and must be paid in full prior to the scheduling and dispatch of any service personnel.

11.5 Customer Responsibilities

Customer has read and agrees to servicer fees.
Customers must provide un obstructed access within Atlas Normal Busness Hours Customers must provide necessary information to facilitate troubleshooting and repairs using Atlas Email / website supprot system.

11.6 Limitations of Liability

Atlas Signs LLC is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the signage.
Our liability is limited to the repair or replacement of the defective part or component, as determined at our discretion and to the extent permitted by California law.

Section 12: Limited Warranty and Warranty Activation

Atlas Signs provides a one (1) year limited warranty from the date of installation or delivery, whichever occurs first. This warranty covers defects in materials, workmanship, and internal illumination systems, provided the sign is used and maintained under normal, documented conditions. Requests for repairs or replacements beyond the 1-year guarantee period will be considered a new service and will incur additional costs.
Normal use is defined as standard, stationary display consistent with the sign’s design intent and installation specifications. Warranty does not apply if the sign is:
Subjected to pressure or chemical washing, abrasive cleaning, artificially occurring heat (heat guns), tampering, or climbing.
Being run during downtime hours (LEDs are on during the daytime & nighttime)
Exposed to acts of nature, including but not limited to high winds, lightning, hail, fire, extreme UV exposure, seismic activity, or flooding.
Altered, moved, repainted, or repaired by unauthorized individuals or third parties.
Connected to an electrical system that is faulty, overloaded, or ungrounded.
Warranty coverage is only active once the project is fully paid, including all installation costs, permit fees, and any remaining balances. If a component fails—such as a driver or lighting issue—while any amount is still owed, the warranty is automatically suspended. No diagnostic visits, repairs, or replacements will be performed until the balance is fully satisfied. Once payment is complete, the warranty resumes for the remainder of the original warranty period.

Section 13: Client-Supplied Materials

Clients warrant ownership and rights to provided materials.
Quality and compatibility are Client’s responsibility.
Use of outside materials may void standard warranties.
The Company is not responsible for defects in Client-supplied content.

Section 14: Intellectual Property and Usage Rights

All original artwork, designs, layouts, renderings, proofs, fabrication plans, shop drawings, engineering documents, and digital files created or prepared by Atlas Signs LLC (“Company”) in connection with any project (collectively, “Design Materials”) are and shall remain the exclusive intellectual property of the Company and are protected under applicable United States copyright, trademark, and intellectual property laws.
Except as expressly provided herein, no ownership, copyright, trademark, or other intellectual property rights in the Design Materials are transferred to the Client.
Upon full payment of all amounts due and subject to compliance with this Agreement, the Client is granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the final approved design solely for the specific signage, display, or installation produced by the Company and for no other purpose.
Editable, native, or production source files, including but not limited to AI, EPS, PSD, CAD, and vector working files, shall not be provided to the Client unless a separate written license agreement is executed and an additional license fee is paid.
The Client shall not copy, reproduce, modify, adapt, distribute, sublicense, sell, license, reuse, or permit the use of any Design Materials, in whole or in part, without the prior written consent of the Company.
The Client acknowledges that purchase of a physical sign, product, or installation does not constitute purchase or transfer of the underlying design, artwork, or intellectual property rights.
The Company reserves the right to photograph, video record, and otherwise document completed projects and to use such materials for marketing, advertising, portfolio, website, social media, and promotional purposes. The Client may opt out of such use only by providing written notice prior to installation or completion, or by executing a written non-disclosure agreement approved by the Company.
The Company may archive project files for a minimum period of six (6) months following project completion. After such period, the Company makes no representation or warranty regarding file retention and shall have no obligation to retrieve, restore, or reproduce archived or deleted files.
The Client represents and warrants that any materials, logos, trademarks, images, or content provided to the Company do not infringe upon the rights of any third party. The Client agrees to indemnify and hold harmless the Company from any claims arising from the use of Client-provided content.
Unauthorized use, reproduction, or distribution of the Company’s Design Materials may result in legal action, including claims for injunctive relief, damages, and recovery of attorney’s fees and costs to the fullest extent permitted by law.

Section 15: Liability and Indemnification

Atlas Signs LLC (“Company”) performs all services in accordance with generally accepted industry standards and professional practices. However, the Company shall not be responsible for conditions, defects, or limitations of existing structures, substrates, electrical systems, wall assemblies, or building components that are unknown, concealed, or not reasonably observable at the time of bidding or installation.
The Client acknowledges that proper installation of signage may require drilling, fastening, sealing, mounting hardware, surface penetration, surface preparation, conduit placement, wiring access, sealants, and related methods that may result in minor visible elements, surface alterations, or cosmetic impacts. Such conditions are inherent to signage installation and do not constitute defects or grounds for rejection.
The Company shall not be liable for delays, inefficiencies, or additional costs caused by third parties, including but not limited to general contractors, electricians, landlords, property managers, inspectors, utility providers, or other trades, nor for construction sequencing conflicts or site access restrictions.
The Company is not responsible for project delays, rescheduling, or remobilization resulting from incomplete prerequisite work, unavailable utilities, unfinished construction, or failure by other parties to meet schedule commitments.
If installation is delayed, interrupted, suspended, modified, or rendered impractical due to actions or omissions of third parties or the Client, any resulting additional labor, remobilization, removal, reinstallation, storage, or rescheduling costs shall be borne by the Client.
If the Client requests removal, relocation, adjustment, or modification of installed signage due to subsequent construction activities, tenant improvements, inspections, sequencing conflicts, or changes in project planning, such work shall be treated as a change order and billed at the Company’s prevailing rates.
The Company shall not be responsible for damage, malfunction, misalignment, or deterioration resulting from misuse, neglect, environmental exposure, vandalism, unauthorized modifications, or work performed by third parties after installation.
The Client agrees to indemnify, defend, and hold harmless the Company, its owners, officers, employees, and subcontractors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising out of or related to:
Unsafe, incomplete, or noncompliant site conditions;
1. Acts or omissions of the Client or third parties;
2. Alterations, repairs, or modifications performed by others;
3. Misuse or improper maintenance of installed signage; or
4. Client-directed deviations from Company recommendations.
The Company’s total liability, if any, arising from any project shall be limited to the amount paid to the Company for the specific work giving rise to the claim, to the fullest extent permitted by law.

Section 16: Force Majeure and Supply Chain Disruptions

The Company is not liable for delays caused by material shortages, strikes, port delays, natural disasters, government actions, pandemics, or events beyond reasonable control.

Timelines and pricing may be adjusted accordingly.

Section 17: Right to Refuse Service and Suspension

The Company may refuse or suspend service for non-payment, abuse, risk, or operational concerns.
Services may be suspended after fourteen (14) days of non-payment.
Suspension does not waive payment obligations.

Section 18: Acknowledgments

18.1 Warranty Acknowledgment

The Client acknowledges that all products and services provided by Atlas Signs LLC are subject to the Limited Warranty terms contained within this Policy. By proceeding with any project, the Client confirms that they have reviewed and accepted the conditions, limitations, and requirements of warranty coverage, including activation requirements and exclusions.

18.2 Repair Acknowledgment

By requesting or authorizing repair services, the Client acknowledges and agrees to the procedures, service classifications, and applicable fees outlined in this Service Agreement Policy. The Client understands that repair work may be classified as warranty or non-warranty service at the Company’s discretion based on inspection and diagnostic findings, and that applicable service charges may apply. This policy forms a binding part of any repair or service engagement with Atlas Signs LLC.

18.3 Payment Acknowledgment

By engaging in business with Atlas Signs LLC, the Client acknowledges and agrees to the payment terms, late fees, collection procedures, and enforcement provisions outlined in this Policy. These provisions are incorporated by reference into any agreement or invoice issued by Atlas Signs LLC and are binding upon acceptance of services or commencement of work.

18.4 Design Acknowledgment

By engaging Atlas Signs LLC for design services, the Client acknowledges and agrees that:
1. Design work constitutes professional services performed prior to fabrication
2. Such services are subject to minimum fees, billing standards, and approval requirements
3. Payment for design services is required regardless of whether fabrication, permitting, or installation proceeds.

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